The services Xupport offers and the value they bring to your business
Technical support, after-sales and professional solutions for the HVAC and energy sector.
We are the technical partner that supports companies, installers and distributors at every stage of the job: from after-sales support to CAT coordination, through to technical consulting and energy-incentive paperwork.
The goal is one: to make your business more efficient, structured and reliable.
Our main services
After-sales support service
We provide specialised technical support for heat pumps, photovoltaics and hybrid systems. We follow both the end customer and the company at every stage, ensuring guaranteed timing and interventions carried out by qualified professionals.
- Ticket and first start-up management
- Remote diagnostics and on-site support
- Dedicated technical documentation
CAT Management & Coordination
We coordinate the CAT network specialised in HVAC to ensure a consistent, fast service compliant with the agreed SLAs.
- CAT contracting and onboarding
- Intervention quality control
- Monthly reporting to partners
Dedicated Management Software
We support your sales and technical network with a management system designed to simplify daily work.
- Ticket opening
- Intervention monitoring
- Custom analytics and KPIs
Hotline Service – Photovoltaics
A dedicated technical desk for commissioning and phone support on inverters, batteries and configurations.
- Real-time technical support
- Parameter checks and troubleshooting
- Support during commissioning
Technical consulting
We support your company with technical issues and train your commercial back-office to speed up customer responses in the HVAC field.